Welcome to the front desk

How can we help you?

Frequently Asked Questions

Do you have accommodation on site?

Yes. We have 2 queen suites, 1 king single suite, 16 single rooms, 4 twin rooms, and 5 triple bunk rooms, and 1 quintuple bunk room. Aside from the suites, all rooms have shared bathroom facilities.

How many people can you accommodate for?

Under the current COVID restrictions, adults are unable to share rooms unless they are related or living in the same household. With this in place, our maximum accommodation capacity for adults is 29, while for students/school groups it is 56.

Will I have access to kitchen facilities?

Unfortunately, no. Our kitchen is for staff access only. We do, however, offer complimentary continental breakfast for all our overnight guests.

Is your site accessible for the elderly and people with disabilities?

Yes. Seville Mercy Conference Centre buildings and grounds are all wheelchair accessible, including the outdoor spaces and rainforest walk. We also have a lift for upstairs access and accessibility friendly toilets.

Do you have disability parking?

Yes, we have one park at the top of our carpark reserved for those with disabilities. We also have a park reserved for those with limited mobility.

Is there parking on-site?

Yes, we have free parking on-site for 53 cars with many other free parking options nearby.

Will I have access to kitchen facilities?

Unfortunately, no. Our kitchen is for staff access only. We do, however, offer complimentary continental breakfast for all our overnight guests.

Can I serve myself?

Most of our food is served buffet-style, so guests are more than welcome to serve themselves. All our beverages are available all-day and are served by our Barista, Food-handling, and COVID trained staff. Water is available in each conference room.

Can I self-cater or use an outside caterer?

We are a fully catered venue and do not allow any outside or self-catering. Our caterers are very accommodating and flexible. They can cater for any special dietary requirements or requests.

What beverages do you have available?

We offer a range of hot drinks, including: various teas, instant and espresso-made coffees, hot chocolates, chai lattes, and other variations. For cooler options, we also have soft drinks and juice available upon request.

Do you cater for dietary requirements?

Certainly. Our caterers can accommodate for any special dietary requirements or requests.

When do I have to confirm my booking and/or details for my event?

We reserve bookings for up to 7 days after an enquiry is made. Final details for an event is required at least 7 days before the start date.

What is your cancellation fee regarding COVID?

If a booking is cancelled due to COVID-19 restrictions, a full refund will be provided. Other cancellation fees can be found in your booking contract or provided upon request.

Do you offer non-for-profit pricing?

We do! Please let us know your organisation upon requesting a quote from us.

How many people can you accommodate for?

Under the current COVID restrictions, adults are unable to share rooms unless they are related or living in the same household. With this in place, our maximum accommodation capacity for adults is 29, while for students/school groups it is 56.

What is your payment policy?

A 25% deposit is required to secure your booking, with full-payment due 21 days before the event.

Can we hire your front or back lawn?

Absolutely! Let us know your plan and we will arrange a quote that best suits your needs.

When do I have to confirm my booking and/or details for my event?

We reserve bookings for up to 7 days after an enquiry is made. Final details for an event is required at least 7 days before the start date.

Are your staff blue-carded?

Yes. All our staff (both indoor and outdoor) have Blue-cards. We are proudly a Child-Safe Venue.

What is your cancellation fee regarding COVID?

If a booking is cancelled due to COVID-19 restrictions, a full refund will be provided. Other cancellation fees can be found in your booking contract or provided upon request.

Do you offer non-for-profit pricing?

We do! Please let us know your organisation upon requesting a quote from us.

Can I smoke on your property?

Seville is a 100% smoke-free environment, however, there is an area at the end of the driveway for smokers.

What is your payment policy?

A 25% deposit is required to secure your booking, with full-payment due 21 days before the event.

Do you have a COVID-Safe plan?

Yes, we do. Our plan is regularly renewed in accordance with the current COVID legislations. You can ask us for a copy today!

Do you have accommodation on site?

Yes. We have 2 queen suites, 1 king single suite, 16 single rooms, 4 twin rooms, and 5 triple bunk rooms, and 1 quintuple bunk room. Aside from the suites, all rooms have shared bathroom facilities.

What is the maximum capacity for each conference room?

McAuley and Dungarvan Rooms: 120 theatre style & 60 at tables

Doyle Room: 20 theatre style & 18 at tables

Coolock Board Room: up to 12 people

Cooktown Dining Room: up to 120 people

Rear entertainment area: up to 300 people

Front entertainment area: up to 500 people

Will I have access to kitchen facilities?

Unfortunately, no. Our kitchen is for staff access only. We do, however, offer complimentary continental breakfast for all our overnight guests.

What equipment do you have in the conference rooms?

Our conference rooms are equipped with all the latest technology to make your events run as smoothly as possible. Included in the room hire cost is use of: projector, screen, HDMI cords and other adaptors, clickers/pointers, sound system, high speed NBN internet, whiteboards, lecterns, microphones, and flip charts. We also have an 82-inch smart screen which can act as either a projector or computer, equipped with Zoom for virtual meetings, the ability to screen share from your own device, and a virtual whiteboard that can be saved to your own device.

Do you have disability parking?

Yes, we have one park at the top of our carpark reserved for those with disabilities. We also have a park reserved for those with limited mobility.

Is your site accessible for the elderly and people with disabilities?

Yes. Seville Mercy Conference Centre buildings and grounds are all wheelchair accessible, including the outdoor spaces and rainforest walk. We also have a lift for upstairs access and accessibility friendly toilets.

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35 Bauhinia Avenue
Earlville QLD 4870